Getting started

Condens brings all your customer knowledge into one place: from interview transcripts and usability tests to survey responses and feedback. Instead of insights getting buried in slide decks or scattered across tools, they stay accessible and connected, making it easy to build on what you've already learned.

It's a flexible workspace where Projects, Participants, Tags, the Magazine, and Search all work together seamlessly.

Projects are the main containers for your research work. For example, a Project can be a specific study, sales demo calls, or a continuous feedback loop.

Tip: Organize your Projects into Folders for better structure and navigation. Folders let you group related Projects (e.g., by product, team, or business unit), helping you quickly locate information and maintain a clean workspace.

Project structure

Each project follows a consistent structure to keep you organized:

1. The overview page contains the title, project information, and description

2. Sessions enter raw data and notes from your research activities

3. Highlights shows evidence from across all your Sessions

4. Charts to turn qualitative data into quantitative visualizations

5. Artifacts for synthesizing and sharing research outcomes

Setting up a new Project

There are two ways to create a new Project:

• Select Projects in the menu on the left and click New Project.

• Click Create a Project directly from a Folder in the Projects page.

Start by adding some details to your new Project. Use the information fields to add context, like the 'Research Goal' or 'Method.' Think of this as your project's foundation.

Setting this up from the start makes it easier to search and filter your research data later. It also gives Condens AI helpful context about your data—and you can always refine or expand it as your work evolves.

To start, simply drop any raw data like interviews, usability tests, surveys, or feedback you have into a Session, or use integrations to import data.

While the recording is processing, you can:

• Click Transcribe to start transcription and anonymize sensitive data.

• Add metadata in the form of Session information fields, like what type of interview it was or the URL to a prototype you are testing.

• Use the Participants information field to link a research participant to the Session, ultimately building a database of participants and analyzing data based on user segments.

The fastest way to dive into your data is by generating a Session summary and using AI-powered search. Instead of reading every line first, you can get an overview of the Session and then simply start asking questions.

The AI surfaces relevant quotes and themes across your sessions, always backed by direct citations so you can verify the source yourself. It will even suggest tags based on your taxonomy to jump-start coding.

Of course, you're always in full control. No tags are ever applied automatically. Choose which suggestions to accept and which to dismiss, ensuring your data stays accurate.

This flexibility means you can work in whichever mode you prefer:

1. Relying on AI for the heavy lifting and speed up the process, especially when scaling AI search across Sessions

2. Manually structuring data with tags and highlights to catch the specific nuances only a human would notice

A highlight is a piece of evidence and the basis for analysis and sharing in Condens. To create it, mark some text from the transcript or your notes and assign a tag. To create a highlight without a tag, simply add or generate a summary of it.

Synthesize insights

Split-screen mode in Condens makes it easy to analyze research data and build insights side by side. Whether you’re reviewing transcripts or compiling a report, you can keep everything in view without switching tabs.

Because all your data lives in one place, you aren't limited to just one study. The integrated cross-project access via the sidebar lets you search across Projects and simply drag and drop relevant data into your current Artifact.

It's an intuitive way to connect the dots and build on existing knowledge instead of starting from scratch every time.

To start synthesizing your findings, create an Artifact by clicking .

An Artifact can be a note (e.g., Report, Finding, Persona) or a whiteboard (e.g., Affinity Map, Empathy Map, User Journey Map). You can, of course, create your own Artifact templates and freely switch between formats of your Artifact.

Bring over Highlights, Charts, Tags, or entire Tag Groups into the Artifact. Placing multiple highlights on top of each other will create a cluster, just like affinity mapping with post-its on a wall.

Tip: If you're synthesizing your findings on a Whiteboard, use auto-clustering for faster pattern detection based on sentiment or your prompt.

Add the final touch to your Artifact by providing more context to your findings, including images and formatting text.

Condens is designed to be flexible enough for any workflow or research process, but simple enough for everyone to use, including product managers, designers, and other stakeholders.

To collaborate with colleagues or clients in Condens, click Invite users button on the lower left in the tool and assign access permissions.

Here are some guides to help you get the most out of Condens:

• Setting up a UX Research repository – If you're conducting multiple projects and want to centralize all your research data

• Successful Repository Implementation and Researcher Adoption – Best practices for rolling out Condens across your organization

• Driving stakeholder adoption & engagement – Tips for getting your team to use and value research insights