Choosing the right research repository is a big decision—and getting it wrong can be costly.
That’s why you should know exactly what you would be getting from both Condens and Marvin to
make the most informed decision possible and understand which will support you best in the
long-run. Check out the top 6 reasons customers chose Condens, as well as detailed
comparisons of Condens and Marvin’s features and pricing.
The top 6 reasons why researchers choose Condens vs. Marvin
1. Simple to learn, easy to use
There’s no need for series of lengthy onboarding calls and excessive hand-holding. Condens’ thoughtful and flexible design maximizes workflow efficiency, makes information easily accessible to new users and stakeholders, and takes into account that not everyone using Condens is a researcher. So you can start using Condens like a pro from day 1!
„I was prepared to explain Condens over and over again to the entire product team and stress how important it was to use it, but I didn't have to. I introduced it once in our daily meeting and everyone asked for access to directly check available reports and add comments, and it just moved forward organically.”
Nathalia Ilovatte
Content Designer at Syngenta Digital
„I was prepared to explain Condens over and over again to the entire product team and stress how important it was to use it, but I didn't have to. I introduced it once in our daily meeting and everyone asked for access to directly check available reports and add comments, and it just moved forward organically.”
Nathalia Ilovatte
Content Designer at Syngenta Digital
2. Seamless research workflow
Make cross-project analysis a breeze using Condens’ split-screen view to analyze, connect, and compile data in a visual way from any page without needing to switch between tabs or screens. The sidebar is also your best friend for finding and pinning key Artifacts, or pulling highlights from other projects to build your reports on the go with some drag & drop action!
„The Artifact sidebar is brilliant. My process has now become free-flowing and intuitive instead of being constrained to strictly go step by step.”
Tom Kingdom
User Researcher at Xempus AG
„The Artifact sidebar is brilliant. My process has now become free-flowing and intuitive instead of being constrained to strictly go step by step.”
Tom Kingdom
User Researcher at Xempus AG
3. Advanced whiteboard
Condens’ Whiteboard goes beyond basic affinity mapping. It enables you to create journey maps, empathy maps, SWOT analyses, and more of your favorite research exercises using all kinds of emojis, images, files, and templates. Condens’ Whiteboard also supports cross-project analysis and can be shared as research Artifacts with stakeholders, so that you can accomplish everything you need in one tool.
„Your Whiteboard tool has been really useful and has come a long way recently. It's been really good for creating things like front pages for different projects, where I can pull together all of the different Artifacts and a brief summary. It just visually creates a more interesting way to go to a single place and find the things you need.”
Florrie Holloway
Senior User Researcher at UKRI
„Your Whiteboard tool has been really useful and has come a long way recently. It's been really good for creating things like front pages for different projects, where I can pull together all of the different Artifacts and a brief summary. It just visually creates a more interesting way to go to a single place and find the things you need.”
Florrie Holloway
Senior User Researcher at UKRI
4. Real-time collaboration
Whether you’re looking to hold a workshop or co-create a report with your teammate, you can collaborate in real-time while having all your research available at your fingertips. You’ll also be able to immediately see any changes made without needing to reload the page again and again to avoid writing over or even deleting each other’s content.
„Being able to work together in real-time, tag and cluster the data really facilitates teamwork.”
Kayla Svoboda
UX Researcher at Freeletics
„Being able to work together in real-time, tag and cluster the data really facilitates teamwork.”
Kayla Svoboda
UX Researcher at Freeletics
5. Enterprise-grade security
Not only can you choose to store your data either in the US or the EU, you can also ensure that it is exclusively processed, automatically encrypted, and backed up on a daily basis in the region of your choice and nowhere else. We also guarantee that your data will always remain yours and will never be sold or used for training AI models for other customers, tools, or services.
„We wanted a European company so that all those GDPR subjects could be handled much more easily. So when we saw that Condens was a German company, that was very good news.”
Margarita Baresch
Head of Research Operations at Adeo
„We wanted a European company so that all those GDPR subjects could be handled much more easily. So when we saw that Condens was a German company, that was very good news.”
Margarita Baresch
Head of Research Operations at Adeo
6. Outstanding customer support with all plans
Whether you’re a team of one or working at a large enterprise, you’ll get personal, high-quality support and training via email or video call, and access to a help center that is meticulously kept up-to-date. In fact, our Condens users are pretty vocal about their appreciation of our helpful and direct support!
The Condens team is highly responsive to bugs and feedback.
Tamara Oess
UX Researcher at Yokoy
We feel like the Condens team is always there to listen to our feedback and their support is just great and fast.
Adéla Svoboda
Senior UX Researcher at Kentico Software
Questions are answered quickly and thoroughly, we even had some ad-hoc feature changes implemented: never experienced that before!
Laurens van Lieshout
Senior Product Owner
The whole team at Condens are SO helpful! It's honestly been the best customer service I think I have ever received. They're helpful, responsive and knowledgeable.
Katie Fischer
Senior UX Strategist at The User Story
The last thing I'll mention is the excellent customer support. My questions are answered within hours and often lead to software changes. It's great to be in touch with the makers of the tool — one of the benefits of a product supported by a small team.
Brett Leber
Senior Manager UX Research at Angi
Unique features
When it comes to features, we don’t want to just tick off a box and say that we have it. We do
our utmost to provide you with high-quality features that are well thought out and flexible so
that you can apply them to different workflows and multiple use cases.
We’ve also got lots of exciting new updates coming out soon, so stay tuned!
We’re all about transparency when it comes to pricing. So you can be confident that you’re
getting amazing value at the same price as everyone else—no hidden platform or service fees,
not even for Enterprise plans. Ask Marvin if they can say the same.
We’ve matched the Condens and Marvin plans for a straightforward comparison based on the
features available to users in each plan.
Last updated: October, 2024
condens
marvin
Individual / Essentials
$165
per user/year
$600+
per user/year
Monthly subscription
$15
/month
-
Payment in Euro
165€
/year
-
Minimum Researchers
1
5
Team / Standard
$2,090
/year
$6,000+
/year
Monthly subscription
$190
/month
-
Payment in Euro
1.870€
/year
-
Included Researchers
3
5
Business
$5,400
/year
Not Available
Monthly subscription
-
-
Payment in Euro
4.800€
/year
-
Included Researchers
5
-
Enterprise
$14,400
/year
On request
Monthly subscription
-
-
Payment in Euro
12.000€
/year
-
Included Researchers
10
5
Privacy standards that make your legal team happy
We know user research means working with sensitive information. That’s why we’re committed
to handling your data transparently and responsibly. Naturally, this includes:
EU and US-based data hosting and processing lets you choose where your data is
stored to meet regional data residency requirements.
Condens’ legal entity is based in the EU, and the entire team operates under
stringent EU privacy laws.
A DPA (Data Processing Agreement) is already incorporated into our terms for every
customer.
Condens is designed to help you stay compliant with
HIPAA,
GDPR,
CCPA, and
APA.
Now, when someone comes to us with a question the answers are at our fingertips.
Ayesha Umme-Jihad
Senior Design Researcher at Bank of Montreal
The simplicity and clear UI make it very easy to get started and I was positively surprised by the level/ speed of support. They guided us also to come up with a taxonomy that makes sense for us – free of charge! A big plus for us is also the flexible user management and the fact that the repository is accessible across the organization without payment.
Michaël Dufranne
Senior UX Researcher, UX Team Lead at Elia Group
We feel like the Condens team is always there to listen to our feedback and their support is just great and fast.
Adéla Svoboda
Senior UX Researcher at Kentico Software
Our research repository keeps a searchable archive of all our research sessions and findings. It speeds up the qualitative analysis process and simplifies the sharing of insights, ultimately leading to higher-quality findings.
Tamara Oess
UX Researcher at Yokoy
We now have a much better opportunity to involve our stakeholders in the research studies and to share the results. This creates trust and transparency and motivates our stakeholders to invest in research
Liesa Breitmoser
Team Lead UX Research @ Zeiss
We've developed a hashtag among our UX team at Moz, #BeLikeCondens, because dang if their commitment to swift, useful improvements isn't impressive. It's something to strive for. (Highly recommend as a user research platform!)
Tonya Rinks
UX Designer at Moz
I am LOVING condens! I used to be a huge fan of Dovetail, but started looking around to see what other people have been using and you won me over with the notes feature and the accurate AI generated bookmarks.
Bina Bulman
Founding Product Designer at Passage Health
We've found Condens to be a real game-changer for us. It helped us streamline the entire workflow from note-taking to clustering insights and creating recommendations. The most significant benefit has been its ability to make these insights and recommendations easily accessible to teams from all departments. It helped us build a more collaborative and efficient UX research environment across the company.
Natalia Patiño
UX Leader & Consultant, Former Head of UX at Freeletics