Analysis
From raw data to insights — spot patterns, connect dots, and uncover what matters.
Bring customer insights into every product decision
Use clear, structured customer insights to prioritize with confidence — so you can avoid
wasted effort and deliver products that delight.
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Understand and act on user feedback at scale
Centralize surveys, calls, and tickets to uncover trends and reconnect with users for deeper insights or updates.
Make informed roadmap decisions
Track recurring pain points and customer behaviors to ensure your product evolves with real user needs, not just assumptions.
Empower your team with user evidence
Make user stories more real by sharing video snippets to give designers and developers firsthand insight into challenges.
Create products customers love with insights that take the guesswork out of decisions
No more uncertainty, disconnected feedback, or relying on the loudest voice. With all user
insights in one place, you’ll know what truly matters — so you can reduce risks,
prioritize with confidence, and build features that drive adoption and revenue.
All your customer feedback in one place
Import data from interviews, calls, usability tests, tickets, and feedback forms to create a unified repository for deeper insights. Stay fully present in conversations, knowing recordings are automatically transcribed for later analysis.
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Identify patterns across feedback, requests, and tickets
Uncover themes across feedback, calls, notes, and tickets. Structure and visualize highlights, and automatically cluster them by themes or sentiment. Instantly understand pain points and spot top feature requests or urgent bugs.
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Show the why behind your product decisions
Keep your team aligned on the "why" behind every product decision with evidence-backed insights straight from the source. Quickly share video snippets or AI-generated summaries and stop spending hours on reporting.
Find what you need, fast
Find exactly what you need without the data chaos. Search, filter, and connect user insights across projects with ease. The split-screen view, AI-powered search, and smart summaries make exploring past and current research a breeze.
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Make insights accessible to your entire team
Make it easy for your team to stay close to customers by sharing insights in one place. Reduce friction, keep everyone aligned, and guide product decisions with real feedback that’s easy to find and act on.
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"We can extract relevant insights faster and let everyone in the team actually be close to our
users. This improved understanding for user problems and also increased motivation as we like
to share positive things as well."
Pascal Fritzen
Co-founder and CPO at Workpath
Powerful features for product discovery
Transcription
Get powerful multilingual transcriptions with speaker recognition and automated captions.
Session summaries
Have AI summarize key insights from an interview in one click—no need to sift through transcripts or notes.
Find similar Highlights
AI connects related insights, so you always know what’s been said without digging through past feedback.
Ask your repository
Conversational AI surfaces insights as research-backed answers, so your stakeholders get instant clarity.
Play clips directly in Slack
Let stakeholders view shared video snippets and highlight reels directly where they already work.
AI Search via Slack and Teams
Bring customer knowledge into every conversation by searching for insights directly in Slack and Teams.
Embed Condens
Preview Condens artifacts and highlights in Notion, Slack, Jira, Confluence, and more.
Shareable links
Make research findings accessible to colleagues or clients directly via the browser.
Global search
Find what you're looking for with an easy-to-use search and powerful filters.
Participant pool
Keep track of who shared feedback or requested a feature—so you can follow up with questions or notify them when it ships.
Auto-clustering
AI-powered affinity mapping guided by your questions and instructions or auto-detected sentiment.
Highlight reels
Get short media clips of research highlights and share engaging feedback super-cuts with your team.
How Condens helps Product Managers turn feedback into clarity
Unlock faster workflows with AI
Let AI surface key takeaways, patterns, and insights—so you don’t have to dig.
Leverage a leading transcription tool
Turn customer conversations into searchable, time-stamped transcripts.
Share insights, drive impact
Keep teams aligned with shareable evidence-backed insights.
Build a searchable repository
Keep feedback organized and easy to access, exactly when you need it.
Elevating product discovery with Condens
Condens allows me to keep track of even extensive user research data and not lose focus. The ability make references across participants has enabled me to work better and faster.
Annika Fähnle
Product Manager at Plantura
We're able to send everyone a link to get an understanding of the main findings in a few minutes. And that's all you need to know as a product team most of the time.
Jonah McLachlan
Head of UX at Sport Buff
Questions are answered quickly and thoroughly, we even had some ad-hoc feature changes implemented: never experiences that before!
Laurens van Lieshout
Senior Product Owner at Argenta
You know the best kind of research is something that you can use to inform multiple projects and multiple teams. You want to be as efficient with your research as possible and we really weren't able to do that before we had Condens.
Nick Alonso-Emanuel
Lead Product Designer at Syngenta
The best thing is that we can quickly get a transcript from interview recordings and highlight the key parts to share with the team. The video clipping feature is just great as it transmits the interviewee's emotions to our coworkers – that makes it so much more authentic.
Pascal Fritzen
Co-Founder, Product at Workpath
Condens make it easier to share insights with my team. My PO or anybody with access to a project can add comments, which makes it very collaborative when drafting the project guide or the report. I also like to share findings in the form of video extracts just after the session to my core team via Teams. Very impactful.
Sophie Boudet-Dalbin
Senior UX Designer / Researcher at Elia Group
