Image of the founders of Condens

Hey there đź‘‹

We are building Condens out of our own and other people’s frustration with the available tools for user research. Read the full story here.

Over the last years, user research became a continuously more distinguished and specialized profession. While insights are expected to be delivered faster than ever and with consistent quality, the tools haven’t changed much. A lot of a researcher’s time goes into adapting software tools that are not made for research or manually transferring data from one place to another. We see researchers doing cumbersome and mundane tasks that actually don’t have to be that hard.

We see two core problems why that is:
  1. Researchers make the best out of the tools that are available to them today. But whether it is a general purpose tool like a spreadsheet or a specialist tool like Adobe Premiere Pro, it’s usually not exactly what a researcher needs. After all, none of these tools are made specifically for user research. Have you used QuickTime Player to relisten an interview? Those who’ve done it will know that it’s really cumbersome to revert back a few seconds and you can’t stop and replay with the same speed. These minor frictions add up and result in a frustrating, lengthy process.
  2. Researchers deal with a range of information in a variety of files and formats: Interview notes are stored in text documents, there are spreadsheets for analysing data across participants, audio or video files with recordings and slides to present the findings. But there is no connection between the information in these files, although connecting pieces of information is a fundamental element of research. Adding a new element to your analysis spreadsheet, requires to manually copy & paste it from the interview notes document. Going back from the spreadsheet to the raw data – for instance to relisten a fragment of the interview – results in a lengthy search through the audio file. The lack of connection between information results in unnecessary duplication and time wasted to search references.

We believe user research deserves better than that. It’s too expensive and too important to be done with inferior tools. With Condens we’re building a platform that is designed specifically for user research. The core concept is that information – independent of media type or format – can be linked and works together seamlessly. It’s like a common language that enables exchange among varying pieces of information with the ability to build an integrated body of knowledge. Each interaction is tailored to the needs of researchers creating a smooth workflow that leaves more time for the really important work.

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