Compare Condens to Dovetail

Condens and Dovetail are both tools for qualitative data analysis and building a research repository. If you are looking for a Dovetail alternative or are simply comparing the two tools we put together some information to help you choose the best fit for your organization.

The top 5 reasons why researchers choose Condens vs. Dovetail

1. Build findings on the go

As you analyze data in Condens you have the sidebar available on every page. Here, you can note early findings and connect evidence across sessions without having to switch screens. Simply connect the dots in a visual way and build your report on the go with drag&drop.

„With the split screen you can tag raw data and immediately connect it to findings. It makes things super quick.”

Merche Gómez Sánchez

UX Designer at ShortCut Studio

„With the split screen you can tag raw data and immediately connect it to findings. It makes things super quick.”

Merche Gómez Sánchez

UX Designer at ShortCut Studio

2. A comprehensive whiteboard

The whiteboard in Condens goes beyond affinity mapping. Lines, emoji’s, images, files and templates enable journey maps, empathy maps, SWOT analyses and more of you favorite research exercises. In addition, whiteboards in Condens support across-project analysis and can be used as a research result to be shared with stakeholders immediately.

3. Easy to learn - easy to use

To facilitate onboarding and daily use, Condens is designed with the minimal levels of hierarchy needed using terms and concepts people are familiar with. For example, projects follow a consistent structure:

Sessions for raw data
Highlights and Charts to make sense of evidence
Artifacts for the results

Another example: To connect data across studies you simply turn a project tag into a global tag - no big deal.

„The best thing is that Condens is usable with minimal onboarding of new users. I don’t have to spend a lot of time teaching people how to use it.”

Kayla Svoboda

UX Researcher at Freeletics

„The best thing is that Condens is usable with minimal onboarding of new users. I don’t have to spend a lot of time teaching people how to use it.”

Kayla Svoboda

UX Researcher at Freeletics

4. A Stakeholder-friendly experience

Maximize the impact of research by letting stakeholders discover research in a self-serve way. Condens’ Stakeholder Repository is a space specifically designed to let colleagues search for topics and browse research results - like a magazine curated by researchers. Since it contains findings and no raw data it helps to democratize access to research while keeping sensitive information private.

„After careful search, we picked Condens to help us democratize access to research and allow designers to look at ongoing research work as it was enveloping.”

Alya Naumova

UX Research Lead at Drop

„After careful search, we picked Condens to help us democratize access to research and allow designers to look at ongoing research work as it was enveloping.”

Alya Naumova

UX Research Lead at Drop

Screenshot of the Condens Research Magazine

5. Easily analyze across projects

Condens makes it easy to connect evidence from multiple studies to see overarching themes. The sidebar is your friend as you can pin any Artifact and then pull highlights from other projects into it. This way you can also quickly analyze the data from your global tag structure, for example, to identify the main feature request or usability issues.

6. Outstanding personal support with all plans

Whether you are a team of one or working for a large enterprise, all of our customers get personal, high-quality support and training be it via email or in a video call. In fact, great service and personal touch is what our customers value about Condens.

Quality of Support

User Research Repository Average: 9.1

G2.com
The whole team at Condens are SO helpful! It's honestly been the best customer service I think I have ever received. They're helpful, responsive and knowledgeable.

Katie Fischer, Senior UX Strategist at The User Story
We feel like the Condens team is always there to listen to our feedback and their support is just great and fast.

Adéla Svoboda, Senior UX Researcher at Kentico Software
The Condens team is highly responsive to bugs and feedback.

Tamara Oess, UX Researcher at Yokoy
The last thing I'll mention is the excellent customer support. My questions are answered within hours and often lead to software changes. It's great to be in touch with the makers of the tool — one of the benefits of a product supported by a small team.

Brett Leber, Senior Manager UX Research at Angi
[...] Also their support: questions are answered quickly and thoroughly, we even had some ad-hoc feature changes implemented: never experienced that before!

Laurens van Lieshout, Senior Product Owner

Switching from Dovetail?

You can keep all your research data as you move from Dovetail to Condens.
Let us show you how.

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Unique features

Honestly, we're no fans of comparing tools on a mere feature basis. At the same time we understand that a certain functionality can be critical for you. So we assembled a list of features that either of the tools has exclusively. But remember that there is so much more that shapes the experience of a tool than just its features and software changes rapidly nowadays.

Last updated: November, 2022

Exclusively with Condens

Microsoft Suite integrations

Directly import recordings, spreadsheets or files from Microsoft Teams, OneDrive and SharePoint Learn more

SSO with non-Enterprise plan

Get Single Sign-on for authentication with Condens even if you don’t choose the Enterprise plan. Learn more

AI-assisted tagging

Structure data by attaching tags to notes and files. AI-based suggestions ensure a smooth workflow. Learn more

Charts for structured data

Use charts to also visualize quantitative data like survey responses or meta information. Learn more

Media clips from recordings

Create media clips by directly selecting a sequence on the recording - great for sessions without a transcript. Learn more

Full project data export

Download all data of a project in readable formats at any time. Learn more

Exclusively with Dovetail

Custom theme color

Set a theme for your workspace by choosing a custom color.

Sentiment analysis

Automatic text analysis to determine whether it expresses positive or negative sentiment.

Detailed project access control

Set detailed permissions per project to control who can manage, view, and edit a specific project.

Automated tagging

Automatically assign tags based on keywords.

Privacy standards that make your legal team happy

We know user research means working with sensitive data and Condens offers a watertight concept for GDPR compliance. This includes:

EU-based data hosting
Condens’ legal entity and the entire team is based in the EU - no access of your data from outside the EU not even for support.
A DPA for every customer already incorporated in our terms

What our customers say

4.8 out of 5
We've developed a hashtag among our UX team at Moz, #BeLikeCondens, because dang if their commitment to swift, useful improvements isn't impressive. It's something to strive for.

Tonya, UX Designer at Moz
As a designer doing ethnographic research I enjoy that Condens provides such a visual, colorful and intuitive user experience.

Valentina de la Garza, Industrial Designer
Condens allows me to keep track of even extensive user research data and not lose focus. The ability make references across participants has enabled me to work better and faster.

Annika, Product Manager at Plantura
Normally tagging was the most painful part in research. Now I enjoyed that process for the first time.

Harshada, Founder and Design Researcher at theObservatory
A great research analysis tool. Easy to use and pretty complete.

Raffaella, Head of Discovery at Fifthbeat
I am a visual person - Condens helps me a lot to make sense of qualitative data and structure them in a fast way.

Frauke, UX Design Consultant
Condens is what I’ve been looking for as a user researcher for a long time.

Thomas, User Researcher at WATTx
Using Condens makes me much faster. I have all data in one view and don’t need to switch tabs.

Simona, UX Researcher at Matmatch
In contrast to Word I can build my own structure while analyzing data. That helps me to find things faster and is a huge time saver.

Lisa, Senior UX Researcher at Europace