Privacy Policy

Condens is a web-based software tool developed by Condens Insights GmbH. Its purpose is to store, analyze and share user research data.


  • You have full control over your data. We don’t own it and will never sell it to others.
  • Condens is fully GDPR compliant. All data you enter or upload into Condens is stored and processed in data centers in the EU by trusted and certified infrastructure subprocessors .
  • Condens doesn’t need any personal data to function (except for your billing and signup information). You are free to use your participants’ real data or anonymize it in any way you want.
  • We improve the Condens webapp based on your feedback and usage. Therefore we monitor how you interact with it.
  • On our website, we use cookies to better understand how we can improve our offering and marketing efforts.

In more detail

This privacy policy (“Privacy Policy”) governs and describes how Condens Insights GmbH and its subsidiaries (“Condens”, “we,” “us” or “our”) may collect, use, and disclose personal information when you use our products or services, or otherwise interact with Condens (for example, attending Condens events), unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Condens offers a web-based software tool (“Software”) to store, analyze and share user research data. We also own and operate a number of websites and offer related services, like support. We refer to all of these products, together with our other services and websites as “Services” in this policy.

What we explain in this policy

What information we collect about you

Information you provide to us

  • Account and profile information: We collect information about you when you register for an account, create or modify your profile, set preferences or sign-up for the Services. For example, this includes your first name, last name and email address.
  • Content you provide through the Services: Using Condens may involve creating, editing, and sharing content.
  • Information you provide through our feedback and support channels: You may choose to submit information regarding a problem you are experiencing or suggestions you have for our Service. What information you submit is entirely up to you.

Information we collect automatically


We don't collect any personal data on our website. We only collect the following non-personal information that helps us to better understand how our website is used:

  • Referrer URL
  • Browser type
  • Device type
  • Country of origin
  • Date/time stamp

Condens Webapp

We collect information about how you interact with our webapp. We do that to better understand how our users use the webapp (so that we can improve it) and to help us to identify and fix bugs or problems you might have. This information is associated with your account.

  • Browser type
  • Device type
  • Operating system
  • Date/time stamp
  • Logs of pages visited and features used


On the website, we use cookies from Hubspot , Google Ads and LinkedIn Insight to better understand how we can improve our offering and marketing efforts. In the webapp, we only use cookies for user authentication.

Information we receive from other sources

Other users of our Services may provide information about you when they submit content through the Services. We also receive your email address from other Service users when they provide it in order to invite you to our Services.

What we use the information for

What we use the information for depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you. These are grouped by the legal bases on which we use them:

Performance of a contract

  • Authentication and access control to our Services

Legitimate interest

  • To personalize your experience
  • To aid in research and development
  • To communicate with you about the Services
  • To inform you about releases and updates
  • To provide customer support
  • To prevent fraud and abuse

Explicit consent

  • We don't use the information for any other purpose, unless we ask you and you consent to it

How we share the information

Sharing with other Service users

When you use the Services, we share certain information about you with Service users that are in the same account as you for collaboration purposes: You can create content, which may contain information about you, and others can see, share, edit, copy and download that content. Some collaboration features of the Services display some or all of your profile information to other Service users.

Sharing with third parties

Service providers

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, infrastructure, analysis and other services for us. If a service provider performs services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.

Compelled disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

How we store and secure the information

Information storage and security

We use data hosting service providers to host our data, and we use technical measures to ensure security. You can learn more about services we use on our service providers . While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. If you have questions regarding information storage and security, feel free to contact us .

How long we keep information

We retain your personal information while you have an account with Condens. If you choose to delete your account, the data is retained for another 30 days in the form of backups before it is irrevocably deleted.

How we transfer information

We might transfer, process, and store your information outside of your country of residence, to where we, Condens or our third-party infrastructure subprocessors operate (all GDPR compliant). Whenever we transfer your information, we take steps to protect it and ensure to do so compliant with applicable data protection laws.

Your choices and rights

You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the information provided below. In some cases, we might have legal obligations that prevent us from fully complying with your choices. In that case we will inform you about these obligations.

Your rights include

  • Obtaining information regarding the processing of your personal information and access to the personal information which we hold about you.
  • Requesting that we correct your personal information if it is inaccurate or incomplete.
  • Requesting that we erase your personal information in certain circumstances.
  • Objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances.
  • Obtaining some of your information in a format you can move from one service provider to another. Our Services give you the ability to export certain information from within the Service. You can contact us if you require to export other information.
  • Withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.
  • Lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us. You can find more information about this at the Data Protection Authority of Bavaria for the Private Sector

Other important privacy-related information

Age limitations

To the extent prohibited by applicable law, Condens does not allow use of the Services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate or delete your account(s).

Contact Us

If you have questions or concerns about how your information is handled, please don’t hesitate to contact us:

Condens Insights GmbH
Sandstr. 37
80335 München