Condens is a web-based software tool developed by Condens Inisghts GmbH. Its purpose is to store, analyze and share user research data.
Condens offers a web-based software tool (“Software”) to store, analyze and share user research data. We also own and operate a number of websites and offer related services, like support. We refer to all of these products, together with our other services and websites as “Services” in this policy.
We don't collect any personal data on our website. We only collect the following non-personal information that helps us to better understand how our website is used:
To improve our webapp and better understand feedback or problems you might have we monitor how you interact with it. This information is associated with your account.
Other users of our Services may provide information about you when they submit content through the Services. We also receive your email address from other Service users when they provide it in order to invite you to our Services.
What we use the information for depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you. These are grouped by the legal bases on which we use them:
When you use the Services, we share certain information about you with other Service users for collaboration: You can create content, which may contain information about you, and others can see, share, edit, copy and download that content. Some collaboration features of the Services display some or all of your profile information to other Service users.
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
We only share information about you with third parties when you give us consent to do so.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
We use data hosting service providers to host our data, and we use technical measures to ensure security. You can learn more about services we use on our subprocessors page . While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. If you have questions regarding information storage and security, feel free to contact us .
We may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time you have an account to use the Services, and for a reasonable period of time thereafter. We also may retain your personal information during the period of time needed for Condens to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
We might transfer, process, and store your information outside of your country of residence, to where we, Condens or our third-party service providers operate (all inside the EU and GDPR compliant). Whenever we transfer your information, we take steps to protect it and ensure to do so compliant with applicable data protection laws.
You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the information provided below. In some cases, we might have legal obligations that prevent us from fully complying with your choices. In that case we will inform you about these obligations.
Your rights include
To the extent prohibited by applicable law, Condens does not allow use of the Services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
If you have questions or concerns about how your information is handled, please don’t hesitate to contact us: