Product Updates

Discover what’s new in Condens. This is where you’ll find the latest product updates in one place, along with helpful tips and resources to make the most out of new features or improvements — built to streamline your research process and make insights easier to capture, analyze, and share.

Add Your Team's Vocabulary to Condens with the Glossary

See how Glossary keeps your specific research vocabulary consistent across every transcript and project.

Connect Condens to Your AI Assistants with the MCP Server

Give your AI assistants access to everything your team has learned about your users, right where you're already working.

Anonymize and Redact Research Data Without Losing Context

Protect participant identities without exporting to another tool or losing the moments worth sharing.

Automate data flows and build custom integrations with the Condens API

See how your customer knowledge can reach every tool and system your org runs on without the manual work.

Live Notes: Capture Observations with Any Recording Tool

Learn how to capture observations in Condens during online or in-person customer conversations.

Ask your Session: Analyze Raw Data with AI Questions

Start (and scale) your analysis by asking AI natural-language questions to surface relevant quotes, highlights, and tag suggestions.

Measuring Research Impact: A Guide to Analytics in Condens

Prove research impact by tracking output, reach, and stakeholder engagement at every level with Condens Analytics.

Ask Your Repository in Slack and Teams

Discover how to get instant, validated user insights in your Slack and Teams conversations.

Measure Artifact Visibility and Reach

Learn where your insights land and who’s engaging with them, with tools designed to surface the reach of your research.

Engage Stakeholders with Insights Magazine and AI Search

Condens’ latest update brings you the Insights Magazine, conversational AI search, and powerful AI tools to make insights more engaging and impactful.

From Start to Finish: How Condens AI Supports Every Step of Your Research Process

Explore how Condens AI accelerates every step of your research workflow, while keeping you in control of the process.

Analyze Faster with Smart Clusters and Cross-Project Search & Filters

Discover how the Smart Clusters and Cross-Project Search and Filtering help you organize research data, analyze findings faster, and collaborate more efficiently with your team.

Share Research Evidence and Engage Stakeholders

This article will walk you through how we made sharing in Condens as easy as possible: with a single link, from anywhere you see it, and directly to your stakeholders.

Bring Favorite Tools to Condens and Manage Project Access Permissions

Learn about the latest Condens updates: bringing external websites and apps to Condens, deciding exactly who can access your Projects, and more.

Run Collaborative Workshops and Customize Highlight Appearance

Dive into our two recent updates: Collaborative Stakeholder Workshops and Highlight & Cluster Appearance Update.

Automatically Generate AI-Powered Bookmarks and Summaries

Learn about latest Condens AI-powered updates: generate bookmarks for your recordings, craft concise summaries for Artifacts or Highlights, and use smart Highlights recommendations for Tags.

Improved Search for Researchers and Stakeholders

Discover the product enhancements to our search functionality in Condens. Whether you're searching within a specific Project, globally, or in the Stakeholder Repository, the search functionality is now much more powerful for Researchers and Stakeholders alike.

Bulk Upload Recordings and Apply Tags with Ease

Discover our new feature updates such as bulk uploading of recordings, improved tagging overlay, and other minor changes that enhance your experience with Condens and make research analysis even more enjoyable.

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