Centralize user research in a single source of truth
Ready to unlock valuable customer insights for your organization? Eliminate research silos,
centralize your research data, scale effectively, and cultivate a customer-centric culture.
Centralize participant information
Create and manage a comprehensive panel of research participants, keeping all
participant data centralized.
Avoid doubling work
Instantly access existing user research, saving time and effort by building upon
previous projects instead of starting from scratch.
Ensure consistency
Standardize user research projects and findings with customizable templates, ensuring
company-wide consistency and efficiency.
Connect evidence across studies
Look beyond the scope of a single project by linking observations from different
studies to discover overarching trends and insights.
Empower stakeholders with insights
Give colleagues self-serve access to valuable insights via the stakeholder repository.
Share findings on the go and integrate key learnings into the tools your team already
uses.
Advanced features designed for Enterprises
Condens provides the security, control, and confidentiality you need to scale your user
research practice across multiple teams and locations - without the complexity.
SSO with 2FA
Save time for researchers and stakeholders with quick and secure Single Sign-On and 2-factor authentication.
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Integrations
Integrate your existing tools with Condens to import, analyze, and share research data where your stakeholders are.
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Access Control
Manage access rights and permissions for individuals or groups, maintaining full control over data accessibility.
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Privacy features
Protect participant data with our advanced privacy features without limiting your repository’s reach.
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Custom data retention
Tailor your data retention period to ensure compliance with privacy standards and reducing your workload.
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Control Condens AI
Enable or disable Condens AI per your preferences. Control over AI and your sensitive data stays in your hands!
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Purpose-built AI features
that truly add value
Use Condens’ purpose-built AI features to speed up your research process while maintaining
strict data integrity and security. Say goodbye to redundant tasks and focus on the core:
analyzing, synthesizing, and making sense of your user research data.
Your user research data's security is our priority. We've undergone rigorous certification
processes to ensure your information is handled with the utmost responsibility and
transparency.
Your data belongs to you
We recognize the sensitivity of research data and guarantee that any data you upload to Condens always remains yours.
Secure hosting
Choose secure hosting with US or EU-based servers, giving you control over data residency to ensure security and compliance with local regulations.
Daily backups
Automatic encrypted database backups on a daily basis that are stored for up to 60 days.
Encrypted transmission
Data is encrypted in transit using Transport Layer Security (TLS) and at rest using AES encryption (AES-256).
Logical separation of data
Our system ensures multi-tenant data separation with PostgreSQL row-level security and CloudFront authorization.
GDPR, HIPAA, CCPA, and APA compliant
Condens ensures the security and privacy of sensitive data by complying with GDPR,
HIPAA, CCPA, and APA regulations.
SOC 2 certification
Condens is SOC 2 Type 2 compliant demonstrating enterprise-level security for our
customers’ data. A report is available upon request.
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Data security expertise
Condens works with IT data protection specialist Fresh Compliance GmbH to maintain the
high data security standards.
How we support you along the way
We live customer-centricity daily. Count on us to guide you every step of the way – from security assessments to tool setup, ensuring broad adoption and engagement across your organization.
1
Dedicated Success Manager
Your dedicated Customer Success Manager helps you get the most out of Condens and supports you on your path to scale user research within your organization.
2
Security Assessments
We team up with your procurement, legal, and IT departments to deliver comprehensive security information, facilitating and accelerating the assessment process.
3
Custom Contracts and SLAs
We work with your legal team to tailor terms and service-level agreements (SLAs) to your needs. Expect uninterrupted uptime, consistent availability, and rapid response times.
4
Research Data Migration
Your dedicated Customer Success Manager and onboarding team will assist you in seamlessly importing your existing research data into Condens from your previous tools.
5
Personal Onboarding Experience
Get set up for success with a tailored onboarding, and experience the value of Condens firsthand with customized training sessions, workshops, best practices, and more.
Get answers and insights
from our Enterprise experts
Connect with one of our experts for a helpful product demo, assistance in selecting the
ideal plan, onboarding call, and/or procurement support to maximize your team's experience
with Condens.
Condens offers exceptional onboarding, ease of setup, and high-quality support, ensuring
compliance with data security and privacy measures, as highlighted by customer reviews on
G2
and
Capterra.
Quality of Support
User Research Repository Average: 8.9
Ease of Setup
User Research Repository Average: 8.5
Data Security
User Research Repository Average: 8.6
Scaling UX research with Condens
Now, when someone comes to us with a question the answers are at our fingertips.
Ayesha Umme-Jihad
Senior Design Researcher at Bank of Montreal
The simplicity and clear UI make it very easy to get started and I was positively surprised by the level/ speed of support. They guided us also to come up with a taxonomy that makes sense for us – free of charge! A big plus for us is also the flexible user management and the fact that the repository is accessible across the organization without payment.
Michaël Dufranne
Senior UX Researcher, UX Team Lead at Elia Group
We feel like the Condens team is always there to listen to our feedback and their support is just great and fast.
Adéla Svoboda
Senior UX Researcher at Kentico Software
Our research repository keeps a searchable archive of all our research sessions and findings. It speeds up the qualitative analysis process and simplifies the sharing of insights, ultimately leading to higher-quality findings.
Tamara Oess
UX Researcher at Yokoy
We now have a much better opportunity to involve our stakeholders in the research studies and to share the results. This creates trust and transparency and motivates our stakeholders to invest in research
Liesa Breitmoser
Team Lead UX Research @ Zeiss
We've developed a hashtag among our UX team at Moz, #BeLikeCondens, because dang if their commitment to swift, useful improvements isn't impressive. It's something to strive for. (Highly recommend as a user research platform!)
Tonya Rinks
UX Designer at Moz
I am LOVING condens! I used to be a huge fan of Dovetail, but started looking around to see what other people have been using and you won me over with the notes feature and the accurate AI generated bookmarks.
Bina Bulman
Founding Product Designer at Passage Health
We've found Condens to be a real game-changer for us. It helped us streamline the entire workflow from note-taking to clustering insights and creating recommendations. The most significant benefit has been its ability to make these insights and recommendations easily accessible to teams from all departments. It helped us build a more collaborative and efficient UX research environment across the company.
Natalia Patiño
UX Leader & Consultant, Former Head of UX at Freeletics
