Meet some of our customers

"I am LOVING Condens! I used to be a huge fan of Dovetail, but started looking around to see what other people have been using and you won me over with the notes feature and the accurate AI generated bookmarks."

"We’ve really been enjoying having Condens in our research workflow. AI bookmarks are great for giving a quick focus to transcripts. The AI summary is useful in Artifacts in addition to our own analysis."

"Condens takes over the heavy lifting for UX researchers and Product Manager's discovery processes from automatically transcribing videos to finding, highlighting and summarizing the most relevant insights, helping us make data-driven decisions with ease."

"Now, when someone comes to us with a question the answers are at our fingertips. With Condens our team has become more connected."

"The synthesis process in Condens is very unique and makes it really easy to process qualitative data as I go."

"The Synthesis part helps us to build the link between raw data and final report and demonstrate that results are not just something made up."

"The Artifact sidebar is brilliant. My process has now become free-flowing and intuitive instead of being constrained to strictly go step by step."

"Using Condens makes me much faster. I have all data in one view and don’t need to switch tabs."

"A great research analysis tool. Easy to use and pretty complete."

"Normally tagging was the most painful part in research. Now I enjoyed that process for the first time."

"With the split screen you can tag raw data and immediately connect it to findings. It makes things super quick."

"I am a visual person - Condens helps me a lot to make sense of qualitative data and structure them in a fast way."

"It is very easy to learn and to use. Plus the team offers great customer support."

"After careful search, we picked Condens to help us democratize access to research and allow designers to look at ongoing research work as it was enveloping."

"Condens allows me to keep track of even extensive user research data and not lose focus. The ability make references across participants has enabled me to work better and faster."

"We've developed a hashtag among our UX team at Moz, #BeLikeCondens, because dang if their commitment to swift, useful improvements isn't impressive. It's something to strive for."

"With Artifacts and structured fields, I feel like Condens has the most important things I need to build a proper repo. Those bits give it real powers!! Well done!"

"I was particularly impressed by its incredible ease of use – unlike other tools, I didn’t have to waste hours working out how to use it just to try it out."

"I really love how the Artifact pages pop out in a drawer on the right, it's the BIGGEST help not to have to navigate between Session to Artifact and worry about losing my train of thought between tabs. Great stuff!"

"The best thing is that Condens is usable with minimal onboarding of new users. I don’t have to spend a lot of time teaching people how to use it."

"Condens is a true game changer for me. It leveled up my UX Research, making it more professional, credible and agile."

"The split screen with drag & drop is so simple, yet so fantastically clever. It lowers my cognitive load significantly. I love it. This is my #1."

"As a designer doing ethnographic research I enjoy that Condens provides such a visual, colorful and intuitive user experience."

"We feel like the Condens team is always there to listen to our feedback and their support is just great and fast."

"I tried several other tools and I was annoyed by how little intuitive and user-friendly they were compared to Condens."

"Condens supports and streamlines the entire process from collecting evidence to sharing findings."

"The transcript is really accurate. It’s a lot better than what I’ve seen from other platforms."

"Media highlights are such a powerful feature. I’m using it for all my user tests now."

"Affinity mapping is the essential tool that brings us from tagged evidence to findings."

"Just wanted to thank you for the Bookmarks! It's such a great use of AI, even though it's so simple. And the summaries for Highlights are fantastic. Great job!"

"The team and I are loving the AI updates to the platform, it has already been so useful, blown away by how accurate the bookmarking and summary suggestions have been."

"We've found Condens to be a real game-changer for us. It helped us streamline the entire workflow from note-taking to clustering insights and creating recommendations. ."

"Just wanted to say - great changes with the bookmarks and AI-generated highlight summaries! Really helpful!"

"I feel like with Condens, we have taken our qualitative data analysis to the 21st century."

"I can build my own structure while analyzing data. That helps me to find things faster and is a huge time saver."

"Condens actually adds to my well-being by making research tagging a surprisingly pleasant activity!"

"The whole team at Condens are SO helpful! It's honestly been the best customer service I think I have ever received. They're helpful, responsive and knowledgeable."

"The last thing I'll mention is the excellent customer support. My questions are answered within hours and often lead to software changes. It's great to be in touch with the makers of the tool — one of the benefits of a product supported by a small team."

"[...] Also their support: questions are answered quickly and thoroughly, we even had some ad-hoc feature changes implemented: never experienced that before!"