Bring customer insights into Microsoft Teams

To connect a Teams channel to Magazine AI Search:

1. Go to the Microsoft Teams channel you want to use.

2. Type @Condens connect-magazine-ai-search in the message field and send it.

3. The bot will respond with a Connect button—click it.

4. You’ll be redirected to Condens, where you can select the Magazine to connect to the channel.

🔒 Note: Only Condens Admins can connect a Magazine to a Teams channel.

Anyone in the connected public Teams channel can use Magazine AI search, regardless of whether they have a Condens account or not. To get answers from your Insights Magazine directly in Teams, start typing “@Condens ask”, followed by your question.

Just like in the Insights Magazine, you can ask a variety of questions, including:

• Open-ended and exploratory questions, like:

  “What do users find most frustrating about onboarding?”

  “How do participants describe our mobile experience?”

• Topic- or theme-specific questions, such as:

  “Do we have any research about enterprise customers?”

  "What did users say about the navigation menu?”

• Questions to locate specific insights or quotes, for example:

  “Show me quotes related to pricing confusion.”

  “What did people say about feature X?”

• Overview or listing questions, like:

  “List the most recently published Artifacts.”

  "Which reports relate to mobile usage?”

The Condens bot will respond with a direct answer with quotes or summaries (Search Response), or a list of related findings or Artifacts (List Response).

Unlike the conversational AI search in the Magazine, this is a one-question-at-a-time experience, meaning that there’s no memory or follow-up context. It’s meant for quick checks directly in the flow of conversations. To explore deeper or more complex queries, the Magazine in Condens is still the go-to place.

For some questions—especially list-style ones like “Show me all reports on enterprise customers”—you may only see a limited number of results directly in Teams.

To view the full list and explore more related findings, go to your Insights Magazine in Condens and enter the same question. This gives you access to the complete set of results and allows for further filtering, reading, and navigation.

This app uses AI powered by a large language model (LLM) to answer natural-language questions by searching data published in your organization’s Condens Insights Magazine(s).

Data is passed to the LLM only to answer user questions and is not stored beyond the time needed to generate the response. It is processed in the same region as the selected Condens account server. The model is not used to access or store raw research data, personal information, or any sensitive data.

Answers shown in Microsoft Teams are limited to surfacing, summarizing, or grouping insights already validated by researchers—AI never interprets or generates new content.

We recommend reviewing AI-generated answers for accuracy and completeness before use. For more details on using generative AI in Condens, check out this article.

To disconnect a channel, enter the command disconnect-magazine-ai-search in the selected channel.

Alternatively, you can go to Settings > Integrations > Microsoft Teams in Condens. Under the Magazine AI Search section, click Disconnect Channel next to the selected channel. A message will be sent to the Teams channel confirming the disconnection.

To automatically share newly published Artifacts to a Teams channel:

1. Go to the Microsoft Teams channel you want to use.

2. Type @Condens connect-auto-share and send it.

3. Click the Connect button in the bot’s reply.

4. You’ll be redirected to Condens, where you can connect the channel to a workspace.

🔒 Note: Only Condens Admins can connect or disconnect Auto-share channels.

1. Click on Publishing settings which you can find directly above your Artifact.

2. For automatic publishing to your connected Teams channel activate the button Publish to Teams before publishing.

To disconnect a channel, enter the disconnect-auto-share command in the selected channel.

Alternatively, go to Settings > Integrations > Microsoft Teams in Condens. In the dropdown menu for Auto-shared channels, click Disconnect Channel next to the selected channel. You'll get a message in the Teams channel confirming the disconnection.