Getting started

To collaborate with colleagues or clients on Condens invite them with the Invite users button on the lower left in the tool. Enter their email address and they will receive an invitation.

Select Projects in the menu on the left and choose New Project. A project consists of five parts:

• The overview page is where you add a title, project information, and the description

• Sessions is where you enter raw data and notes from your research activities

• Highlights is where you to analyze data and identify patterns

• Charts is where you can enrich your qualitative data by quantitative visualizations of your research data

• Artifacts is where you summarize findings before sharing them with others

In Condens you enter research data and feedback in Sessions. If you conduct interviews, for example, each interview is one Session.

In a Session, you can enter notes yourself or paste from another tool. Condens is a collaborative tool, so you can take notes with others in real-time.
To upload files like audio and video recordings, images or PDFs just drop them to the respective Session or use integrations to import data. If you uploaded an audio or video file Condens can automatically generate a transcript from it.

With Session Information you can store metadata about that Session like what type of interview it was or the URL to a prototype you are testing. Use the Participants information field to link a research participant to the Session. This lets you build a database of participants and analyze data based on user segments.

The first step is to categorize evidence using tags. Mark some text from the transcript or your notes and assign a tag to create a highlight. Highlights are pieces of evidence and the basis for analysis and sharing in Condens.

From any screen, you can click on the right to open the Note. This is the space where you start documenting your findings. You can start with a note and jot down ideas and cluster research highlights to discover patterns. Notes can follow a document style or be based on a whiteboard. From all notes, you can turn outcomes into findings, reports, or other shareables. You can freely switch between formats of your Artifact.

Pull highlights to the Artifact with drag and drop. Placing multiple highlights on top of each other will create a cluster - similar to affinity diagramming with post-its on a wall.

The Highlights screen shows all highlights across Sessions. Here is where you can analyze the data in a structured manner. Filter and sorting functionality helps to see patterns more clearly. Again, open the Artifact on the right to pull highlights into it and build clusters.

The Charts help you quickly visualize your research data, look at your research data from new perspectives and enrich your qualitative data by quantitative visualizations. Again, open the Artifact on the right to pull charts into it.

The final part of your project again shows the Artifacts, but now in a full-screen mode. Here is where you add the final touch by providing more context to your findings, including images and formatting text.

With Publish you create a link that gives your audience access to the Artifact (your research outcome) - no user account required. The shared Artifact contains all data and evidence that you included but doesn’t allow to jump back to the raw data (i.e. Sessions and Highlights) and is read-only.

If you are conducting multiple projects and want to centralize all your research data read our guide on setting up a UX Research repository in Condens.