Not every research tool that looks powerful on day one holds up six months in. Some load up
on AI features to check every box and promise fast answers, but offer less structure, less
clarity, and less control over time.
With Condens, AI supports a process that’s already thoughtful and grounded. It’s there to
help you move faster—but always with the confidence that what you’re building is accurate,
shareable, and easy to trust. This guide makes sure you know exactly what you would be
getting from both Condens and Marvin and explores how these design choices shape your
workflow, team collaboration, and long-term value.
6 reasons why teams choose Condens vs. Marvin
1. Simple to learn, easy to use
Condens is designed to be easy from day one. No steep learning curves, no endless onboarding calls. The interface is clear, the structure intuitive, and it’s built for everyone who relies on user insights—not just dedicated researchers. Teams quickly find their rhythm in Condens, whether they’re analyzing data, reviewing findings, or just dropping in to stay informed. It’s a platform people understand and want to use.
„I was prepared to explain Condens over and over again to the entire product team and stress how important it was to use it, but I didn't have to. I introduced it once in our daily meeting and everyone asked for access to directly check available reports and add comments, and it just moved forward organically.”
Nathalia Ilovatte
Content Designer at Syngenta Digital
„I was prepared to explain Condens over and over again to the entire product team and stress how important it was to use it, but I didn't have to. I introduced it once in our daily meeting and everyone asked for access to directly check available reports and add comments, and it just moved forward organically.”
Nathalia Ilovatte
Content Designer at Syngenta Digital
2. A seamless, flexible workflow that adapts to you
Research doesn’t follow a single path, and neither should your tools. Condens offers a flexible, visual workspace that adapts to how your team works best. With split-screen view, drag-and-drop highlights, and an always-accessible sidebar, you can connect data across projects, reference past insights, and build reports as you go — all without switching tabs or losing context. It’s built for the way you actually work: intuitive, non-linear, and constantly evolving.
„I do feel like the workflow in Condens is actually better. It’s a lot more flexible. The side pane [...], the ability to work in context, to have a project open and drag things over it… It's a very efficient way of working.”
Ryan Chipley
Manager of User Experience Design at SAS
„I do feel like the workflow in Condens is actually better. It’s a lot more flexible. The side pane [...], the ability to work in context, to have a project open and drag things over it… It's a very efficient way of working.”
Ryan Chipley
Manager of User Experience Design at SAS
3. AI where it truly adds value
Condens AI lightens the load without disrupting your process. It helps you summarize research evidence and outcomes, organize insights with auto-clustering, and search across your published findings using simple, natural language. It’s fast, intuitive, and always rooted in data you’ve already worked through, so you know you can trust the output.
„When I was looking for a repo tool, I stumbled across a tool that was basically PURELY an AI search. I passed on that for a lot of reasons […]. I feel so much more confident with Condens because it is only based on information that has already been analyzed, and validated, and just generally has a UX touch on it. It’s got all the “flash” that the other tool was trying to have but with the comfort of knowing that the input is solid.”
Audrey Moore
Senior UX Researcher at Configura
„When I was looking for a repo tool, I stumbled across a tool that was basically PURELY an AI search. I passed on that for a lot of reasons […]. I feel so much more confident with Condens because it is only based on information that has already been analyzed, and validated, and just generally has a UX touch on it. It’s got all the “flash” that the other tool was trying to have but with the comfort of knowing that the input is solid.”
Audrey Moore
Senior UX Researcher at Configura
4. Advanced Whiteboard, real-time collaboration
Co-edit reports, map findings, and run workshops with stakeholders — without the risk of overwriting work or constant page refreshes. Condens is built for real-time collaboration, with the Whiteboard as an infinite, shared space for AI-powered affinity mapping, journey and empathy maps, and powerful visual storytelling tools that help communicate insights clearly.
„Your Whiteboard tool has been really useful and has come a long way recently. It's been really good for creating things like front pages for different projects, where I can pull together all of the different Artifacts and a brief summary. It just visually creates a more interesting way to go to a single place and find the things you need.”
Florrie Holloway
Senior User Researcher at UKRI
„Your Whiteboard tool has been really useful and has come a long way recently. It's been really good for creating things like front pages for different projects, where I can pull together all of the different Artifacts and a brief summary. It just visually creates a more interesting way to go to a single place and find the things you need.”
Florrie Holloway
Senior User Researcher at UKRI
5. Enterprise-grade security
With Condens, your data stays protected and in your control. Choose where to store it, EU or US, and rest easy knowing it’s encrypted, backed up daily, and handled in full compliance with GDPR. We don’t use your research to train AI models, and we never will. Privacy isn’t a setting here — it’s a standard.
„We wanted a European company so that all those GDPR subjects could be handled much more easily. So when we saw that Condens was a German company, that was very good news.”
Margarita Baresch
Head of Research Operations at Adeo
„We wanted a European company so that all those GDPR subjects could be handled much more easily. So when we saw that Condens was a German company, that was very good news.”
Margarita Baresch
Head of Research Operations at Adeo
6. Outstanding customer support with all plans
Whether you’re a team of one or part of a large enterprise, Condens offers personal, responsive support by email, video call, or through a help center that’s always there to guide you. No matter your plan, you’ll talk to real people who know the product and care about your success. And if something needs fixing or improving, we listen and act.
The responsiveness has been incredible. […] I can ask a question and be assured of getting a response pretty quickly. And a friendly response, too!
Julie Radford
Principal User Experience Designer at SAS
We feel like the Condens team is always there to listen to our feedback and their support is just great and fast.
Adéla Svoboda
Senior UX Researcher at Kentico Software
Questions are answered quickly and thoroughly, we even had some ad-hoc feature changes implemented: never experienced that before!
Laurens van Lieshout
Senior Product Owner
The whole team at Condens are SO helpful! It's honestly been the best customer service I think I have ever received. They're helpful, responsive and knowledgeable.
Katie Fischer
Senior UX Strategist at The User Story
The last thing I'll mention is the excellent customer support. My questions are answered within hours and often lead to software changes. It's great to be in touch with the makers of the tool — one of the benefits of a product supported by a small team.
Brett Leber
Senior Manager UX Research at Angi
Unique features
We don’t just check boxes — we deliver features that work for you. Flexible, high-quality, and
ready for any workflow or use case. Explore our detailed feature and pricing comparison to
make an informed decision with confidence!
Last updated: April, 2025
condens
marvin
Available Plans
Lite | Business | Enterprise
Free | Essentials | Standard | Enterprise
Usage
Included Contributors
1+ | 5+ | 5+
2 | 5+ | 5+ | 5+
Viewers
- | Unlimited | Unlimited
- | 5 | Unlimited | Unlimited
Anonymous Viewers
Unlimited
Unlimited
Folders
Unlimited
Unlimited
Monthly File Storage
Unlimited
5 | 30 | Unlimited | Unlimited
Transcription Hours
Unlimited
Unlimited
Transcription Languages
85+
40+
Analysis
Split-Screen Mode
✓
Only in the Analyze tab
Project Templates
✓
✓
Session Templates
✓
✓
Live Notes
-
✓
Research Backrooms
-
✓
AI-Powered Transcription
✓
✓
Custom Vocabulary
-
✓
Translations
✓
✓
Auto Bookmarks
✓
✓
AI-Powered Tagging
AI-assisted
Fully automated
Flexible Tag Management
✓
✓
Media Clips & Highlight Reels
✓
✓
Smart Clusters
✓
-
Smart Highlight Suggestions
✓
-
Session Summaries
✓
✓
Research Evidence Summaries
✓
-
Advanced Whiteboard
✓
-
AI-Powered Auto-Clustering
All plans
Enterprise
Sentiment Analysis
All plans
Enterprise
Easy Cross-Project Analysis
✓
-
Repository
Participant Pool
Business+
Standard+
Global Tags
✓
✓
Global Tag Boards
✓
✓
Global Search & Filter
✓
✓
AI-Powered Raw Data Search
Coming soon
Enterprise
Stakeholder Experience
Shareable Links
✓
✓
Shareable Whiteboard
✓
-
Play clips directly in Slack
✓
✓
Dedicated Stakeholder Interface
Business+
✓
Customizable Insights Magazine
Business+
✓
Multiple Insights Magazines
- | 3 | Unlimited
-
Ask Your Repository
Business+
Enterprise
Stakeholder Collaboration
Business+
-
AI Search Insights in Slack
Coming soon
Enterprise
Research Ops
Multiple Workspaces
✓
-
Usage Reports
Business+
-
Granular Permission Management
Business+
Enterprise
User Groups
Enterprise
Enterprise
Support & Administration
Personal Support for all Plans
Email and video calls
Email (Chat from Standard+, Phone only on Enterprise)
Personal Onboarding & Training
All plans
1 Session on Standard, Unlimited on Enterprise
Self-serve Help Center
✓
✓
Dedicated Success Manager
Enterprise
Enterprise
Data Migration
Business+
-
Taxonomy Support
Business+
Enterprise
Security Assessments
- | Advanced | Advanced+
Enterprise
Individual Terms
Enterprise
Enterprise
Pause Subscription
✓
-
Multi-Currency Payment
✓
-
Data Security
Data Hosting in the EU
✓
Enterprise
Data Hosting in the US
✓
✓
Data Used to Train AI Models
-
May be, unless you opt out
Anonymized Sharing
All plans
Enterprise
Easy Deletion of Personal Data
✓
✓
GDPR & US Privacy Compliant
✓
✓
Data Processing Agreement (DPA)
✓
✓
SOC2
✓
✓
Single Sign-On (SSO)
Add-on for Business, included in Enterprise
Limited to Google & Microsoft logins only
HIPAA Compliance
Add-on for Business, included in Enterprise
✓
Automated PII Redaction
Coming Soon
Enterprise
Two-Factor Authentication (2FA)
✓
-
Custom Data Retention
Enterprise
-
Pricing
No hidden fees, no surprise add-ons. Condens offers consistent pricing across all plans —
including Enterprise — without additional platform or service charges. We’ve matched the
Condens and Marvin plans for a straightforward pricing comparison based on the features
available to users in each plan.
Last updated: April, 2025
condens
marvin
Pricing
Free
Free trial available
$0
/year
Monthly subscription
-
$0
/month
Payment in Euro
-
-
Included Contributors
-
2
Additional Contributors
-
-
Lite / Essentials
$165
/year
$3,000
/year
Monthly subscription
$15
/month
$50/user
/month
Payment in Euro
165€
/year
-
Minimum Contributors
1
5
Additional Contributors
$180
/year
$600
/year
Business/Standard
$6,000
/year
$6,000
/year
Monthly subscription
-
$100/user
/month
Payment in Euro
6,000€
/year
-
Minimum Contributors
5
5
Additional Contributors
$1,020
/year
$1,200
/year
Enterprise
$36,000
/year
From $36,000
/year
Monthly subscription
-
-
Payment in Euro
36,000€
/year
-
Minimum Contributors
5
5
Additional Contributors
$1,200
/year
$1,200
/year
Privacy standards that make your legal team happy
We know user research means working with sensitive information. That’s why we’re committed
to handling your data transparently and responsibly. Naturally, this includes:
EU and US-based data hosting and processing lets you choose where your data is
stored to meet regional data residency requirements.
Condens’ legal entity is based in the EU, and the entire team operates under
stringent EU privacy laws.
A DPA (Data Processing Agreement) is already incorporated into our terms for every
customer.
Condens is designed to help you stay compliant with
HIPAA,
GDPR,
CCPA, and
APA.
After careful search, we picked Condens to help us democratize access to research and allow designers to look at ongoing research work as it was developing.
Alya Naumova
UX Research Lead at Drop
The simplicity and clear UI make it very easy to get started and I was positively surprised by the level/ speed of support. They guided us also to come up with a taxonomy that makes sense for us – free of charge! A big plus for us is also the flexible user management and the fact that the repository is accessible across the organization without payment.
Michaël Dufranne
Senior UX Researcher, UX Team Lead at Elia Group
I am a visual person - Condens helps me a lot to make sense of qualitative data and structure them in a fast way.
Frauke Seewald
UX Design Consultant at Design for Outcome
Our research repository keeps a searchable archive of all our research sessions and findings. It speeds up the qualitative analysis process and simplifies the sharing of insights, ultimately leading to higher-quality findings.
Tamara Oess
UX Researcher at Yokoy
With the split screen you can tag raw data and immediately connect it to findings. It makes things super quick.
Merche Gómez Sánchez
UX Designer at ShortCut Studio
The team and I are loving the new AI updates to the platform, it has honestly already been so useful, blown away by how accurate the bookmarking and summary suggestions have been.
Nick Gill
Lead UX Researcher at TrueLayer
We looked at different tools and found that Condens is the best fit both in terms of usability and features we need as an agency.
Raffaella Roviglioni
Head of Discovery at Fifthbeat
The transcript is really accurate. It’s a lot better than what I’ve seen from other platforms.
Rebecca O'Keeffe
UX Designer at Moz
The Artifact sidebar is brilliant. My process has now become free-flowing and intuitive instead of being constrained to strictly go step by step.
