Why integrate Condens with TheyDo?
Condens helps you make sense of raw research data, while TheyDo visualizes the customer experience. By integrating the two, you can:
Back up journey maps with real customer insights from your research
Ensure consistency across research and strategy tools
Reduce manual effort and avoid double work by reusing Artifacts you’ve already created in Condens
Bridge the gap between research and strategy by grounding opportunities and initiatives in actual user data.
How to connect Condens with TheyDo
You’ll find the integration in Condens in Settings > Integrations, at the bottom of the list. It lets you push Artifacts from Condens straight into TheyDo as insights, so nobody has to re-upload findings manually. You can choose which Artifacts go across by filtering on type, Project or metadata, and each one carries its name, summary, information fields, type and a link back to the original in Condens.
On the TheyDo side, you can reach out to the team and ask them to enable the integration for your side. Once they do, you can connect your workspace and start pushing Artifacts.
How to manually bring Condens data into TheyDo
If you don't want to set up a direct integration, but still want to use data from Condens in TheDo, you can:
Export your Artifacts from Condens in Excel or CSV format.
In TheyDo, go to your Building Blocks and select Insights.
Then, click on the Import Insights button and choose . Check the 'I don't use a platform. It's just a CSV file' and click on Continue.
In the modal window, drag and drop your Condens Artifact export.
Next, map your fields so TheyDo can pull the correct data from your Artifact export.
If you're happy with how your data is looking like, confirm your selection by clicking Next, and then click on Import to finish.
And that's it! Your Condens data becomes part of the Insights in TheyDo, ready to be used.
