MURAL + Condens

Do you want to include user quotes from your research project in a remote workshop in MURAL? Or is your team familiar with MURAL and it’s common practice to take notes from research sessions or for brainstormings there? When working with different tools, it’s essential to find simple and efficient ways to bring data from one tool to the other.

MURAL is an online collaborative whiteboard platform. Here are 3 step-by-step-guides on how to work with MURAL and Condens:

Use Case 1: Use Condens highlights in a MURAL

Do you want to include user quotes from your research project in a remote workshop? Or do you want to bring highlights to an online meeting with stakeholders that are already using MURAL? Here's how to go about this:

  1. In Condens, select one or multiple highlights.

  2. Copy the highlight using   on the top or / +.

  3. In MURAL, paste the highlights using / +. Each highlight quote is displayed in a textbox, or alternatively on sticky notes (if the quote consists of not more than 140 characters)

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Use Case 2: Bring MURAL observation notes to a Condens Session

Is your team familiar with MURAL and it's common practice to take notes from research sessions or for brainstormings there? You can bring all MURAL notes to Condens in the structure you need. The notes can be brought to Condens either as a list containing all notes or as structured single elements. Here’s how to go about this:

Copy notes compiled as a list

  1. In MURAL, select the notes that you want to bring to Condens.

  2. Right click, click Copy as text.

  3. Open Condens and paste the notes to your research Session using / +. Each sticky note is placed as plain text in a paragraph.

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Import notes as single sections

  1. In MURAL, select the notes that you want to bring to Condens.

  2. Right click, click Download as CSV.

  3. Open Condens, navigate to your research project and click on to bulk-import data.

  4. Optional: Edit your CSV file, e.g. by removing irrelevant information or placing notes from different interviews in different columns.

  5. Select your (edited) CSV file created from MURAL.

  6. Define how you want to import the observation notes, either by naming different sections, defining data types, or excluding fields. You can find more information on how to define fields for CSV-Import here.

  7. Click Import Session

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Use Case 3: Automate steps between MURAL and Condens with Zapier

Both Condens and MURAL provide a Zapier integration which enables you to set up automations between the two. This way you can send data from MURAL to Condens or the other way around automatically based on certain events (also called triggers). Please note that this requires a Zapier account and may require a paid plan for Zapier. Here's how you can connect the tools:

  1. Connect your Condens and your MURAL account to your Zapier account. Follow our step-to-step Zapier set-up guide to connect your tools.

  2. Start creating your own Zap (your tool automation) on Zapier: Condens and MURAL connections on Zapier


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