Privacy Policy

Condens is a web-based software tool developed by Condens Inisghts GmbH. Its purpose is to store, analyze and share user research data.


  • You have full control over your data. We don’t own it and will never sell it to others.
  • Condens is fully GDPR compliant. All data is stored and processed in data centers inside the EU by trusted and certified subprocessors.
  • Condens doesn’t need any personal data to function (except for your billing and signup information). You are free to use your participants’ real data or anonymize it in any way you want.
  • We improve Condens based on your feedback and usage. Therefore we monitor how you interact with our website and webapp (more details here).

In more detail

This privacy policy (“Privacy Policy”) governs and describes how Condens Insights GmbH and its subsidiaries (“Condens”, “we,” “us” or “our”) may collect, use, and disclose personal information when you use our products or services, or otherwise interact with Condens (for example, attending Condens events), unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Condens offers a web-based software tool (“Software”) to store, analyze and share user research data. We also own and operate a number of websites and offer related services, like support. We refer to all of these products, together with our other services and websites as “Services” in this policy.

What we explain in this policy

What information we collect about you

Information you provide to us

Information we collect automatically

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. This includes:

Cookies and other tracking technologies

Cookies are small text files sent by us to your computer or mobile device, which enable features and functionalities of the Services. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.For example, we collect and store the following information using Cookies:

You can refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website

Google Analytics

Our website and webapp use Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses Cookies to store information. On behalf of us Google will use this information for the purpose of evaluating your use of the website and webapp, compiling reports on user activity for us and providing other services relating to user activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under this link. You can also disable Google Analytics for our website and webapp by clicking on the following link.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-outlink.

Information we receive from other sources

Other users of our Services may provide information about you when they submit content through the Services. We also receive your email address from other Service users when they provide it in order to invite you to our Services.

What we use the information for

What we use the information for depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you. These are grouped by the legal bases on which we use them:

Performance of a contract

Legitimate interest

Explicit consent

How we share the information

Sharing with other Service users

When you use the Services, we share certain information about you with other Service users for collaboration: You can create content, which may contain information about you, and others can see, share, edit, copy and download that content. Some collaboration features of the Services display some or all of your profile information to other Service users.

Sharing with third parties

Service providers

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.

With your consent

We share information about you with third parties when you give us consent to do so.

Compelled disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

How we store and secure the information

Information storage and security

We use data hosting service providers to host our data, and we use technical measures to ensure security. You can learn more about services we use on our subprocessors page. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. If you have questions regarding information storage and security, feel free to contact us.

How long we keep information

We may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time you have an account to use the Services, and for a reasonable period of time thereafter. We also may retain your personal information during the period of time needed for Condens to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

How we transfer information

We might transfer, process, and store your information outside of your country of residence, to where we, Condens or our third-party service providers operate (all inside the EU and GDPR compliant). Whenever we transfer your information, we take steps to protect it and ensure to do so compliant with applicable data protection laws.

Your choices and rights

You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the information provided below. In some cases, we might have legal obligations that prevent us from fully complying with your choices. In that case we will inform you about these obligations.

Your rights include

Other important privacy-related information

Age limitations

To the extent prohibited by applicable law, Condens does not allow use of the Services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate or delete your account(s).

Contact Us

Your information is controlled by Condens Software GmbH. If you have questions or concerns about how your information is handled, please don’t hesitate to contact us:

Condens Insights GmbH
LMU Entrepreneurship Center
Giselastr. 10
80802 München