Automated transcription

You can get automatically generated transcripts from recordings of research sessions in Condens.
Transcription is available for English, Dutch, French, German, Italian, Portuguese (Brazil) and Spanish. If you need transcription of another language, please reach out to us at hello@condens.io.

Starting a transcription

  1. Upload your file by dropping it to the respective Session. You can use both audio and video files. Condens supports all common formats.

  2. You can already start the transcription while the file is uploading by clicking Transcribe.

  3. Set the language that is spoken in the recording and set the number of people who are speaking in the recording, to get accurate speaker detection.

Transcription typically takes 10 minutes per hour of recording.

While the transcription is in progress, you can continue using Condens as you want. You will be notified once transcription is ready.

Editing the transcript

You can edit the transcript as you would edit notes. More options to edit the transcript:

  1. Click on the speaker icon to add the speakers’ names. You can choose different colors for different speakers to make scanning of transcripts easier.

  2. Use the Enter key to split up a paragraph. You can then reassign a speaker to the new paragraph if the speaker detection wasn't correct.

  3. If you want to add notes create a new paragraph by pressing Enter while the cursor is at the end of a paragraph. The new line won't have a speaker assigned and you can add notes. Don't add your notes directly to a transcribed paragraph as this will alter the timestamps.

  4. If you want to change all occurrences of a word or phrase you can use bulk editing. Highlight one or multiple words and use the icon.

If the transcription contains errors, you may find our tips on improving transcription accuracy helpful.

Navigating the recording

You can use the same shortcuts for controling the recording playback as for recordings without transcription. Additionally, you can click on the timestamp at the beginning of each paragraph to start playback from there.

To start playback from any word in the transcript you can hold down the key and click the word.

Creating highlights

Create a highlight on the transcript by selecting some text and adding a tag. This will also create the corresponding video or audio clip.

Transcript accuracy

The quality of your recording will significantly influence the accuracy of the transcript. Here are some tips to improve recording quality:

  • If possible (and when interviewing in person) use a professional microphone for the recording

  • In general, the microphones of laptops are better than that of mobile phones

  • When doing a remote interview, use the built-in recording of the computer. Don’t record the sound output of the computer with a separate device.

  • Try to reduce background noise. A quiet place is better than a noisy office.

  • Try to avoid that people talk over each other.


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