Data storage and retention

Encryption

To ensure that only authorized access to your data is possible it is encrypted using Transport Layer Security (TLS) when transmitted and encrypted using AES encryption (AES-256) when stored.

Logical separation of data

Our system is designed to be multi tenant, meaning that data and services are stored and run on the same infrastructure. To achieve this while ensuring that the data of each customer is clearly separated from the rest we tag all data to maintain which customer they belong to and Firestore security rules to enforce this separation.

Backups

We perform full backups daily of all our customer's data. These backups are stored on logically separated infrastructure in encrypted form for 30 days.

The backup process is closely monitored and tested on a regular basis.

Data retention policy

When deleting data in Condens (such as projects, participants, files etc.) they are first marked for deletion for 30 days. During this time they can easily be restored. After that, they will be deleted. However, they are still restorable for another 30 days from our daily backups.


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