Bring customer insights into Slack

To get started with asking questions in Slack, a few quick steps are needed:

1. Ensure Slack and Condens are integrated

   To use Ask your Repository in Slack, your organization must have the Condens Slack integration installed—and the setup must be done by someone who is both a Slack Admin and a Condens Admin.

   Once connected, this integration will be available across all workspaces within your Condens organization.

2. Open the selected channel in Slack

   Make sure the right people have access to the channel where the Magazine will connected. Anyone in the channel—even non-Condens users—will be able to ask questions and see the AI-generated answers.

   However, only users with access to Condens will be able to open the linked evidence.

3. Connect a Magazine to a Slack channel

   There are two ways to add Condens:

   1. Click on the three dots menu in the upper-right corner of the selected Slack channel and select Edit settings. Then, go to the Integrations tab and click Add an app.

      

      Search and select the Condens app, and it will be added to the channel.

   2. In the Slack channel, just type in the command: /invite @Condens and press Enter.

4. You will get a message confirming Condens is now part of that channel. To finish, click on the Connect to Magazine button and select a Magazine.

Each channel can have only one Magazine connected to it, but you can add a specific Magazine to multiple Slack channels.

Once added to a channel, any team member can:

• Mention @Condens in a channel with a question, and Condens will respond in a thread visible to all channel members

• Use /condens to ask a private question visible only to them.

Just like in the Insights Magazine, you can ask a variety of questions, including:

• Open-ended and exploratory questions, like:

  “What do users find most frustrating about onboarding?”

  “How do participants describe our mobile experience?”

• Topic- or theme-specific questions, such as:

  “Do we have any research about enterprise customers?”

  “What did users say about the navigation menu?”

• Questions to locate specific insights or quotes, for example:

  “Show me quotes related to pricing confusion.”

  “What did people say about feature X?”

• Overview or listing questions, like:

  “List the most recent studies published.”

  “Which reports relate to mobile usage?”

Every answer is based only on published findings from the connected Magazine. Responses are backed by research evidence and include direct links to the source.

However, unlike the conversational AI search in the Magazine, this is a one-question-at-a-time experience—there’s no memory or follow-up context. It’s meant for quick checks directly in the flow of conversations. For deeper exploration or more complex queries, the Magazine in Condens is still the go-to place.

For some questions—especially list-style ones like “Show me all reports on enterprise customers”—you may only see a limited number of results directly in Teams.

To view the full list and explore more related findings, go to your Insights Magazine in Condens and enter the same question. This gives you access to the complete set of results and allows for further filtering, reading, and navigation.