Customer Success Manager

For thousands of User Researchers, Designers and Product Managers across the globe, Condens is a primary tool of their work, which they often use several hours a day.

And while the software plays a central role in our offering, our customers’ experience is made of so much more. It’s about seamless onboarding, thoughtful consultation and providing the right guidance so they can achieve their goals and get the most out of Condens. That's exactly what this role is about.

To us, doing a good job in Customer Success means enabling our customers to do impactful user research and accompany them on their path to becoming more people-centric organizations.

There are two aspects about the role we want to highlight:

• You will be the point of contact for customers along their entire journey. This means you might be chatting with them when they're first considering us, guiding them as they get started, and continuing to support them as they grow with our software over time.
• It’s not a support role where you’ll just work off incoming tickets. You’ll continuously collaborate with customers and proactively think of ways to help them achieve their goals.

We believe this is the most beneficial setup for everyone: customers have a go-to person who understands their team’s needs and workflows, offering support with a personal approach. For you, it means building strong relationships over time and seeing the positive impact of your role as customers create more people-centered products.