Make sure you are online
The first think to check is to make sure that the internet connection on your device is working. Granted, if you were able to open this help page chances are pretty high you are online, but we wanted to mention it nonetheless.
Make sure Condens is online
On some rare occasion it might happen that the Condens servers are offline. To see if thats the case, you can check the our status page: condens.instatus.com
Make sure nothing is blocking the traffic
If you are connected to the internet but still getting the error message, the problem is usually that something in your network is blocking WebSockets, which Condens uses to connect to its server.
An easy way to test this is to go to websocketstest.com. If websockets are working as they should, you should see something similar to this:
If you are seeing this result, but Condens still can't connect, it's still possible that WebSockets are the problem.
Other ways to test it are:
Using a different network connection (for example through a smartphone access point)
Using a VPN
Talking to your network administrator and asking them if network traffic over WebSockets on on port 80 and 443 (SSL) is being filtered. If that's the case, please see how to allow-list Condens in the next section.