Tell Me Without Telling Me - Typical Statements of a UX Researcher

What's the problem we're trying to solve? - As a UX researcher, you've probably said this phrase yourself before. It's a typical question leading the practice of user research and it's not the only one. With the help of our community 💛, we've collected those typical UX research sentences, things researchers end up saying every day, and statements that define the role of UX researchers.

Here's a selection of typical UX research phrases, that characterize the UX research practice fundamentally or that user researchers use again and again.

• "We are not our users."

• "Nice hypothesis, let’s test it!"

• "Wow! It's a great idea. Let's see what users say about it."

• "It seems like these are our assumptions. Do we know what the users think about this?"

• "We have indications, but we don't know."

„I would really love to observe some of your users using this in an everyday setting.“

Lisa Schötz

UX teamlead at msg research

• "It’s not just about the what. It’s about the why."

• "What’s the problem you’re trying to solve?"

• "This solution is connected to which user needs?"

• "It’s not about the added value, it’s about getting the basics right."

• "Let's fully understand the problem so we can be open to all possible solutions."

• "What is driving this initiative's timeline?"

„But you don’t know why they do what they do.“

Martina Dove

Senior UX researcher at New Relic

• "Is there something you want to add to our conversation?"

• "I didn't design this; nothing you can say will hurt my feelings."

• "This recording is for internal purposes only, I promise you won't end up on a billboard somewhere."

• "Can you use the system while constantly thinking aloud?"

• "Tell me more about why you are asking for this..."

• "There’s no right or wrong in this conversation."

• "Wherever there's an extreme emotion, there's an extreme opportunity!"

• "It depends..."

• "What people say they want and what they really need isn't necessarily the same."

• "So the data says..."